well i have completed week one of my training to be a TSR (Technicial support rep) at online support for rogers - yahoo! hi-speed internet home services not business.
we had 1 test already and you need an 80 percent to pass or it could be grounds for dismissal i passed with a 92%. i have my team members joking with me saying they are going to be comming to me and borrowing my notes lol. while they were reading the 7.5 module on the rogers internal site we use specifically at work i was still a module behind taking notes.
i have learned or rather refreshed my skills at setting up email address using outlook express on windows xp.
the difference between a pop server and a smtp server as well as number ports and things.
this job is going to be a challenge one i expect to overcome, i will suceed. what is most rewarding about my job honestly are the tests we are given. why? cause no one can write them or study for me, it is something i am doing on my own and my marks are my own i studied hard for them and i earned them. that is rewarding.
i said i was back in control and i am. i have a test on wed comming again let's see how i fair on this one.
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